Question 1

Can I cancel my order?

Accepted Answer

Once an order has been confirmed, it cannot be cancelled. 
If necessary, our customer care team would be pleased to assist you through our contact form

Question 2

Can i modify my order?

Accepted Answer

We invite our customers to thoroughly check any information related to their order as it cannot be modified once the order is confirmed.
If necessary, our customer care team would be pleased to assist you through our contact form.

Question 3

What are the accepted methods of payment?

Accepted Answer

The different methods of payment accepted are PayPal, Visa, Mastercard, Apple Pay and American Express. Payment is made via recognized payment operators - PayPal and Stripe.

Question 4

How can I track my order?

Accepted Answer

Once your parcel is shipped, an email is sent to the email address provided with all the tracking information.

Question 5

How do I know which perfume to choose for me?

Accepted Answer

Fragrance is a very personal decision that you need to choose with care. It reflects your personality and mood. It can also vary depending on the season.
To make the right choice, take the time to identify the notes you prefer, whether floral, fruity, amber, woody, etc. Also, determine the occasion for which you want to wear it. A fresher and lighter fragrance will be more suitable for daily use, while more intense perfumes will be perfect for an evening or an event. Keep in mind that all fragrances react differently from one skin to another. 
Here is a helpful fragrance family guide if you would like some help.
Scent Families explained. (https://scentbeauty.com/blogs/scent-101/scent-101-fragrance-families-explained)
You can also reach out to us and we will gladly guide you through any questions you might have. 
Contact us. (https://www.charisfragrances.com/contact-8)

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