Privacy Policy

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• We rely on you to provide accurate, complete and current Personal Data to us. You have the right to request to exercise the following legal rights over your Personal Data. Please note that not all these rights are absolute, and in certain situations, we may not be able to comply with a request to exercise these rights. If this is the case, we will contact you to set out the reasons why we are unable to comply with your request to exercise that right.

• Access. You may contact us at any time in order to request access to the personal information we hold about you. We will confirm whether we are processing your Personal Data, provide details of the categories of Personal Data concerned and the reasons for our processing. We can also provide you with a copy of your personal information on request.

• Be informed. You have the right to be informed as to how and why we are processing your Personal Data. This Privacy Notice sets out, in general terms, how and why we process your Personal Data.

• Rectification. If the information we hold appears to be inaccurate we will not use it, and not allow others to use it, until it is verified. You can ask us to correct or complete your Personal Data by contacting us at any time. To the extent possible, we will inform anyone who has received your Personal Data of any corrections we make to it.

• Restriciton. In certain circumstances, it may be possible to require us to limit the way in which we process your personal information (i.e., require us to continue to store your Personal Data, but not otherwise process it without your consent). Such circumstances include:
  - where you think the data we hold about you is inaccurate, processing can be restricted while it is being rectified;
  - where you object to our processing, (which is being carried out on the grounds that it is necessary in the public interest or for our legitimate interests) processing can be restricted while we determine whether such grounds override your interests;
  - where processing is unlawful but you oppose the erasure and request restriction of your data instead; or
  - where we no longer need the Personal Data but you require the data in order to establish, exercise or defend a legal claim, our processing can be restricted.

• Erasure. You may ask to have the information on your account deleted or removed. We will try to do so promptly, and, to the extent possible, we will inform anyone who has received your personal information of your request.

• Receiving/transferring your Personal Data. In certain circumstances you may also ask us to send you the Personal Data we hold on you in an electronic, structured and user-friendly format, or you may ask us to send this data to another entity.

• Object. Where we are processing your personal information without your consent to pursue our legitimate interests, you may object to us processing your Personal Data. In particular, where we are using your Personal Data to contact you for marketing purposes, you have the general right to object to receive direct marketing from us at any time.

• Where our processing of your Personal Data is based on your consent, you have the right to withdraw your consent at any time. If you do decide to withdraw your consent we will stop processing your Personal Data for that purpose, unless there is another lawful basis we can rely on – in which case, we will let you know. Your withdrawal of your consent won’t impact any of our processing up to that point. Your withdrawal of your consent won’t impact any of our processing up to that point.

• Where necessary, we may ask you for additional information to confirm your identity. Upon receipt of your request, or proof of identity, we will seek to respond to your request within one calendar month. However, in certain situations, we may need to extend this deadline to 3 calendar months. if this is the case, we will contact you within the first month following receipt of your request/proof of identity to explain the reasons for the extension and the new deadline.

• If we are unable to comply with your request to exercise any of these rights, either in full or in part, we will set out the reasons why when we respond to your request.

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     We collect personal Information for the following purposes:

1. To provide and operate the Services;

2. To further develop, customize, expand, and improve our Services, based on Users’ common or personal preferences, experiences and difficulties;

3. To provide our customers with ongoing customer assistance and technical support;

4. To help us to update, expand and analyze our records to identify new customers;

5. To analyze our performance and marketing activities;

6. To create aggregated statistical data and other aggregated and/or inferred information, which we or our business partners may use to provide and improve our respective services;

7. To provide you with professional assistance.

8. To enhance our data security and fraud prevention capabilities; and

9. To comply with any applicable laws and regulations. 

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If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, please contact us – our details are set out at the end of this Privacy Policy.

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We will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. We take every privacy complaint seriously and will make all reasonable efforts to resolve your complaint promptly and in accordance with applicable law.

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You can file a complaint with your local supervisory authority for data protection at any time, however we recommend that you contact us first so we can try to resolve it.